Sometimes the fastest way to get support is to request a remote assistance. To get remote assistance from Ubi, you should first contact Ubi via skype: ubi.support or email firstname.lastname@example.org
Once you and Ubi support staff agreed on a time, you can follow these steps to start the session.
- Start UbiService.
- Click "Help" button.
- Click "Launch Support App" button.
- Send the ID and Password to support and wait for the remote assistance.