Background Info Invalid

Ubi Support -

Surface is not supported

Possible issue
  • Surface is reflective
  • Ambient interference
Surface is reflective

Reflective surface works against the 3D Camera making it difficult for it to detect. Example of such surfaces are glass, whiteboard, LCD monitor and TVs.

Ambient interference

The 1st generation 3D Camera's are susceptible to sunlight interference. Close blinds or move to a different area away from sunlight.

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