You can send us the bug log by following these steps:
- Repeat the exact step that caused error.
- Quit Ubi from UbiMenu or by unplugging the camera.
- Describe your problem briefly.
- Open a File explorer (Windows+E) and type %ubi%\ubi in your address bar. You will find a folder file called \zip_log and \UbiLogLastSession in this location. Zip these two folders and send to us.
If there is a crash, you can additionally send us a crash report by following this post.
For any other questions, please contact firstname.lastname@example.org