How to get remote assistance

Ubi Support -

Sometimes the fastest way to get support is to request a remote assistance. To get remote assistance from Ubi, you should first contact Ubi via skype: ubi.support or email support@ubi-interactive.com

Once you and Ubi support staff agreed on a time, you can follow these steps to start the session.

  1. Start UbiService.
  2. Click "Help" button.
  3. Click "Launch Support App" button.
  4. Send the ID and Password to support and wait for the remote assistance.

 

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