How to make a video recording

Ubi Support -

Sometimes some part of your screen might not be interactive after the calibration. In this case, the best way for us to help you out is to send us a short video recording so we can analyze and give you the best parameters.

Below are two ways to do the recording. Most of the time, basic recording is sufficient.

=========== Basic Recording ==========

 

For Windows 8/10 Users

  1. Perform a regular calibration and continue until the UbiMenu shows up (The circular buttons).
  2. Quit Ubi from UbiMenu.
  3. Press "Windows" key so Windows start menu shows up.
  4. Keep the Windows start menu open and type "camera" and select the "Camera" application.
  5. Select Ubi camera (Its name is USB PC 2.0 camera). It is a black and white camera.
  6. Switch to video mode and start recording.
  7. Move your finger around the edge of the interaction area and random places inside the interaction area. You should see a little white dot at the camera application.
  8. Stop recording and located the video file by checking the settings in the "camera" application.
  9. Send the video file back to us: support@ubi-interactive.com
  10. Go to %ubi%\ubi and find UbiLogLastSession folder and send the log files back to us.

 

For Windows 7 Users

  1. Perform a regular calibration and continue until the UbiMenu shows up (The circular buttons).
  2. Quit Ubi from UbiMenu.
  3. Download and install this tool https://download.manycam.com/.
  4. Select Ubi camera (Its name is USB PC 2.0 camera).
  5. You will see a black & white video feed. Switch to video recording. 
  6. Start recording. 
  7. Move your finger around the edge of the display or interaction area and places where the finger is not detected properly.
  8. Stop recording and located the video file at C:\Users\[Your User Name]\Videos\ManyCam\
  9. Zip and send the video file back to: support@ubi-interactive.com
  10. Go to %temp%\ubi (For Ubi 4.9 + , go to C:\Users\Public\Public Documents\ubi\) and find UbiLogLastSession folder and send the log files back to us.

 

 

======== Advanced Recording ==========

When an interaction performed by you does not work as you expect, it helps to make a recording of it. The recording can be used by us to replay your interaction and analyze what went wrong. 

Here are the steps for making a recording

  • Calibrate : Create the set up and calibrate Ubi. Perform the interaction and make sure that the problem still persists. Now quit Ubi using the quit option in Ubi menu or Ubi settings.
  • Verify the calibration information: Go to Windows explorer and type %TEMP%\ubi\zip_log in your address bar. You will find multiple folders there with names like UbiLog-2015_07_17_15_12_12.zip . Make sure the latest folder carries a time stamp ( by checking the last updated time of the file or the name of the file itself) for your most recent session. zip and attach the whole zip_log folder to your email. 
  • Record: Make sure that you have quit Ubi. If you are using Windows 8 or Windows 10, please go to the camera app. 
    • If you have multiple cameras connected, switch until Ubi sensor's IR preview is chosen as your camera. Verify this by tapping on your screen. If the camera is not detected or is not available, make sure Ubi has quit properly. Once the camera works, you should be able to see a white blob on your screen at your finger tip.
    • Start recording video using the button from the camera app UI. 
    • Perform the interaction you want to record. Please note that, ubi is not running at this time and you won't be able to test how well the interaction works. Try to perform the interaction as best as you can to mimic the problem you were observing.
    • Stop recording. Your video file will usually be at This PC \Pictures\Camera Roll. Play back the video file to make sure everything has been recorded properly. Attach the recording to your email.
  • Send the zipped version of zip_log folder and the recording from your email client. If the attachment is too big and your email client does not allow you to attach it, use an FTP server or a service like www.attachedin.com to send the file to us. 
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