No Detection of Hand or Pen

Kenny Raymond -

After calibrating successfully, you should be good to go. However if for some reason Ubi is not detecting a hand or pen when you try to interact with the display, please call our support team at +1-206-457-2493.

Remember that if you are using the basic version (Windows 7), you need a pen to interact. Windows 7 does not support touch interactions, which is why we do not support touch interaction.

If you are using a different edition, make sure you are using a pen when Ubi is in pen mode and your finger (Kinect v2) or hand (Kinect v1) when in touch mode. 

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